Terms and Conditions

At Avara, we are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. 

This policy outlines how we handle your personal data when you interact with our website, services, or team.

Who We Are

Avara is a UK-based company providing retrofit assessments and energy performance services. For the purposes of data protection laws, Avara is the “data controller” of your personal information.

Information We Collect and Why We Collect It

We may collect and process the following types of personal data:

Contact details – such as your name, email address, phone number, and company details when you fill out forms or contact us.
Service-related information – such as building data you share when requesting an assessment.
Usage data – including website activity, IP address, browser type, and cookies (see Section 6).
Marketing preferences – when you sign up for newsletters or insights.

We do not collect sensitive personal data unless explicitly required and provided with consent.

How We Use Your Information

We use your personal information to:

Respond to enquiries and service requests
Provide assessments, reports, and consultations
Improve our website, services, and communication
Send newsletters or updates (if you’ve opted in)
Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

Legal Bases for Processing

When you use our services, we collect relevant information about you. The specifics depend on the features and services you access. Essential data is required to maintain functionality. If this data is missing or deleted, certain services may no longer function.

How We Share Your Information

We collect your data when you use our platform. The type of information varies based on the services and features you utilize. Certain details are necessary for operation. If this data is not provided or removed, some services may be inaccessible.

Cookies & Tracking Technologies

Information about you is gathered as you use our services. The data collected depends on the features and tools you interact with. Some information is required for service functionality. If this data is unavailable or deleted, certain services may not work.

Data Security & Retention

When you access our services, we collect information about you. The specifics depend on the features and services you use. Essential data is needed for service provision. Without this information, or if it is deleted, some services may no longer be available.

Your Rights

Changes to This Policy

Terms and Conditions

At Avara, we are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy outlines how we handle your personal data when you interact with our website, services, or team.

Speak with a Specialist

At Avara, we are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. 

This policy outlines how we handle your personal data when you interact with our website, services, or team.